Privacy Policy

This policy explains, in clear terms, what information we collect, why we need it, who may receive it, how we protect it, and how you can ask us to access, correct or delete information where applicable.

Curated Canopy Safaris is a wildlife-travel and safari-services brand operated by PUGMARK SAFARIS LLP. Our services may include safari and national-park arrangements, permit coordination, accommodation, meals, transport and customised travel packages.

We aim to collect only information reasonably needed to respond to you, arrange the services you request, complete payments, meet legal obligations and support a safe, well-coordinated trip. We handle personal information in accordance with applicable law.

1. Information We May Collect

The information collected depends on the service you request and the requirements of the relevant park, accommodation provider, transport operator or payment service.

1.1 Identity and contact details

• Name, email address, mobile number and, where needed, residential address.
• Names and relevant contact details of other travellers included in a booking.
• Identification details or copies, such as passport or government-issued ID information, only where required for permits, reservations, verification or applicable law.

1.2 Trip and booking details

• Destination or national park, travel dates, duration, number and ages of travellers, room and accommodation preferences, safari preferences, requested activities, itinerary, booking references and reservation status.
• Information you provide in enquiries, quotation requests, messages or customer-support communications.

1.3 Health, dietary and accessibility information

Where relevant to the arrangements you request, we may collect limited information such as food allergies, dietary requirements, mobility or accessibility needs, and other health or physical information needed to coordinate with accommodation, transport or activity providers. Please share only information that is relevant to your trip. We will handle such information with appropriate care and in accordance with applicable law.

1.4 Insurance details

If you ask us to coordinate or record travel or medical insurance information, we may process the relevant policy or contact details needed for that purpose. We do not collect insurance information unless it is relevant to the service or arrangement requested.

1.5 Payment and transaction information

We may receive transaction reference numbers, booking IDs, payment amount and date, payment status, payment method category, and relevant refund, cancellation or dispute details. We do not intend to store complete card numbers, CVV values, UPI PINs, banking passwords or similar confidential authentication credentials on our own systems.

1.6 Website and technical information

Depending on the website features enabled, we may collect technical information such as IP address, browser and device type, operating system, pages visited, website interactions, cookie identifiers, performance data and diagnostic logs.

2. Why We Use Your Information

We use information for purposes connected with operating our travel services, including to:

• Respond to enquiries and prepare customised itineraries or quotations.
• Create, manage and confirm bookings and communicate essential travel updates.
• Coordinate safari permits and reservations through the relevant booking channels.
• Arrange accommodation, meals, transport, guides and other services included in your package.
• Process and verify payments, administer eligible refunds and respond to payment disputes.
• Meet park, accommodation, transport, safety, identity-verification or other applicable requirements.
• Provide customer support, address complaints and maintain business and accounting records.
• Protect our website and services, detect suspicious activity and help prevent fraud.
• Comply with legal, tax, regulatory and recordkeeping obligations; and
• Send service information or promotional communications where permitted by law and, where required, with your consent.

We will not knowingly use your information for an unrelated purpose in a way that conflicts with applicable law. If a new purpose requires notice or consent, we will take the steps required by law.

3. Payments and Saved Payment Details

Payments may be processed through a third-party payment gateway, payment link, bank or other authorised payment service. Depending on the payment method, you may be redirected to the provider’s interface or use a service embedded in our website.

The payment provider handles the information required to authenticate and complete the transaction, prevent fraud and comply with its own legal obligations. We may receive payment confirmation and transaction details needed to verify your booking and maintain records. The provider’s own terms and privacy policy also apply.

For your security, enter confidential payment credentials only into the authorised payment interface. We will not ask you to send a UPI PIN, card PIN, CVV or banking password through WhatsApp, email or telephone.

3.1 Requesting deletion of saved payment information

You may request deletion of saved card or payment details held by us, where we control that information. If details are stored by a third-party payment provider, you may need to remove them through that provider or ask us for help with the available process. We will take reasonable steps to assist where possible.

Deleting saved payment details does not cancel a booking or automatically erase completed transaction records. We may retain records that are required for tax, accounting, legal, regulatory, fraud-prevention or dispute-resolution purposes. We will not retain saved payment details longer than reasonably necessary for the relevant permitted purpose.

4. When We Share Information

We share only information reasonably needed for the relevant service, transaction or lawful purpose. Depending on your booking, recipients may include:

• Safari permit and booking channels: Relevant park authorities, authorised booking portals or reservation channels to arrange permits and safaris.
• Accommodation providers: Resorts, lodges, hotels and other properties to confirm stays and coordinate check-in, meals or special requirements.
• Travel and activity partners: Transport operators, guides and other service providers involved in delivering the itinerary.
• Payment providers: Payment gateways and related providers for processing transactions, refunds and payment disputes.
• Professional advisers: Accountants, auditors, legal advisers and other service providers where reasonably necessary.
• Authorities: Government, regulatory, law-enforcement or other competent authorities where disclosure is required or legally permitted.

We do not sell personal information to third parties for their own independent marketing purposes. Service providers may process information under their own obligations and policies. Where practical, we limit the information shared to what is necessary for the purpose.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand visitor activity, measure performance, assess marketing campaigns and diagnose technical issues. You can manage cookies through your browser settings. Disabling some cookies may affect website features. Where required by law, we will seek consent before using non-essential cookies or tracking technologies.

6. Marketing and Your Choices

We may send service-related messages such as booking confirmations, payment updates, itinerary changes and important travel notices because they are necessary to provide the service. Promotional messages will be sent only where permitted by law and, where required, with your consent. You can ask us to stop promotional communications by using an unsubscribe option if available or contacting us. This will not prevent essential booking or service messages.

7. How We Protect Information

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need the information for their role. No website, transmission method or storage system can be guaranteed completely secure, and third-party systems are not entirely under our control.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing bookings, providing support, resolving disputes, maintaining business records and meeting legal, tax, accounting or regulatory obligations. Retention periods vary according to the type of information and the relevant requirement. When information is no longer needed and no lawful retention ground applies, we will take reasonable steps to delete it or make it non-identifiable.

9. Your Privacy Requests

Subject to applicable law and verification of your identity, you may contact us to request access to or correction of information we hold about you, withdraw consent where processing relies on consent, object to or restrict certain processing where such rights apply, or request deletion of information where we are not required or otherwise permitted to retain it.

Withdrawing consent does not make earlier lawful processing unlawful and may affect our ability to provide a service if the information is necessary for that service. Some information may need to be retained to complete a booking, maintain required records, prevent fraud or resolve a claim. We may ask for reasonable information to verify your identity before acting on a request.

10. Withdrawing Consent

You may withdraw consent for processing that is based on your consent by emailing the privacy contact listed in Section 14. Please identify the request clearly and provide enough information for us to locate the relevant record. We will process the request in accordance with applicable law. If you withdraw consent for information essential to a booking or service, we may be unable to provide or continue that service.

11. Information About Children

A parent or lawful guardian may provide information about a child where it is needed to arrange a family booking, accommodation, safari permit or related service. Please provide only the information necessary for the arrangement. We will handle children’s information in accordance with applicable law, including any applicable requirements for parental or guardian consent.

12. Third-Party Websites and Services

Our website or communications may link to third-party websites, payment platforms, booking systems, accommodation providers or other services. Those services may have their own privacy notices and data-handling practices. This policy applies to our own practices and does not govern services that we do not control. Please review the relevant third party’s privacy information before submitting information directly to it.

13. Changes to This Policy

We may update this policy to reflect changes in our services, website, payment arrangements or applicable law. The latest version will be published on our website with an updated date. Where required, we will provide notice of material changes or obtain consent.

14. Contact and Privacy / Grievance Requests

• Legal business name: PUGMARK SAFARIS LLP
• Brand: Curated Canopy Safaris
• Website: curatedcanopysafaris.com
• Address: No 3, Chandan Apartment, Dhodipuja, Navapur Road, Boisar (W), Maharashtra 401501
• Email: enquiries@curatedcanopysafaris.com
• Contact number: +91 9172036513

Please use the contact details above for questions about this policy, privacy concerns, consent withdrawal, correction requests or deletion requests. We will review and respond in accordance with applicable law.

Governing law

This Policy shall be governed by and construed in accordance with the laws of India. The Company has its registered office in Boisar, Maharashtra. Any dispute, claim or proceeding arising out of or relating to the use of this website, this Policy, or any services offered through this website shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, and users hereby irrevocably submit to such jurisdiction.